The necessary and immediate global shift towards telecommuting across industries has impacted business globally, it has deeply influenced consumer behaviour, and introduced new forms and modus operandi of fraudulent activity.
This webinar will provide an expert-led walkthrough of five critical insights around consumer behaviour, it will provide an exclusive look at the data we collected from over 30 of the world’s largest contact centres during the current global health crisis.
We’ll explore analysed data, first-hand observations with actionable learnings to prepare you for what is next:
Learn the new modus operandi of professional fraudsters and how to address them
Uncover the new challenges facing the call centre and fraud teams as we move forward
This live and free to attend webinar is part of the FraudcastUK series of webinars.
It is produced by London Fraud Forum in association with Pindrop.